Service Policy

1. Customer Service Commitment

At DanseHipLyon, we are dedicated to providing exceptional customer service and ensuring complete satisfaction with every interaction. Our team is committed to responding to all inquiries within 24 hours during business days.

1.1 Service Standards

• Professional and courteous communication at all times
• Prompt response to customer inquiries
• Personalized attention to each customer's needs
• Clear and transparent information about our products and services
• Multilingual support in English and local languages

2. Support Channels

We offer multiple channels for customer support to ensure convenient access to our services:

2.1 Contact Methods

• Email support: Available 24/7
• Phone support: During business hours (9:00 AM - 6:00 PM AEST)
• Online chat: Available on our website during business hours
• Social media: Monitoring and responding during business hours

3. Product Support

3.1 Product Information

Our team provides comprehensive support for all our products:

• Detailed product specifications and care instructions
• Size and fit guidance
• Material and maintenance information
• Usage recommendations for different dance styles

3.2 After-Sales Support

We provide continued support after purchase:

• Product care guidance
• Repair recommendations
• Replacement parts when applicable
• Warranty claim assistance

4. Order Support

4.1 Pre-Order Assistance

• Product selection guidance
• Size and fit recommendations
• Stock availability information
• Bulk order inquiries

4.2 Post-Order Support

• Order tracking assistance
• Delivery status updates
• Order modification support
• Returns and exchange guidance

5. Quality Assurance

We maintain high standards of quality in all our services:

• Regular staff training and development
• Continuous service improvement based on customer feedback
• Quality control checks on all products
• Regular review and update of service procedures

6. Contact Information

For any service-related inquiries, please contact us at:

7. Service Hours

Our customer service team is available during the following hours:

• Monday to Friday: 9:00 AM - 6:00 PM AEST
• Saturday: Closed
• Sunday: Closed
• Public Holidays: Closed