Returns Policy

Return Period

We accept returns within 30 days of purchase for all unused items in their original condition with tags attached. The return period begins from the date you receive your order.

Return Eligibility

• Eligible Items:
  • Unworn items with original tags attached
  • Items in original packaging
  • Items without signs of wear, washing, or alteration
  • Items that have not been used for dance performances
• Non-Eligible Items:
  • Worn or washed items
  • Items without original tags
  • Items with signs of use or alteration
  • Sale or clearance items marked as final sale
  • Personal items like face masks and headwear for hygiene reasons

Return Process

1. Contact our customer service team at info@danse-hiphop-lyon.com to initiate your return
2. Fill out the return form provided in your order or download it from our website
3. Package your items securely in their original packaging
4. Include the completed return form in your package
5. Ship the package to:
   
   • DanseHiphopLyon
   • 5 Ann St, Surry Hills NSW 2010, Australia
   • +61 2 9212 7685
   • info@danse-hiphop-lyon.com

Refund Process

• Processing Time:
  • Returns are processed within 5-7 business days of receipt
  • Refunds are issued to the original payment method
  • Processing time for refunds may vary depending on your payment provider
• Refund Amount:
  • Original purchase price of the item
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer

Exchange Policy

We offer exchanges for different sizes or colors within 30 days of purchase, subject to availability. To request an exchange:

• Contact our customer service team
• Provide your order number and exchange request details
• Follow the return process for the original item
• Once we receive your return, we'll process your exchange

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 48 hours of receipt
• Provide photos of the damaged items or packaging
• Include your order number in all correspondence
• We'll cover return shipping costs for damaged or incorrect items

International Returns

For international orders:

• The return period remains 30 days from receipt
• Customer is responsible for return shipping costs
• Customer is responsible for any customs duties or taxes
• Include all necessary customs documentation

Contact Information

For any questions about returns or exchanges:

• DanseHiphopLyon
• 5 Ann St, Surry Hills NSW 2010, Australia
• +61 2 9212 7685
• info@danse-hiphop-lyon.com