Shipping Policy

Shipping Methods and Delivery Times

At DanseHiphopLyon, we strive to deliver your dance wear items quickly and securely. We process all orders within 1-2 business days of receipt.

Standard Shipping

• Domestic (Australia):
  • 3-5 business days
  • Free shipping on orders over $100
  • $9.95 for orders under $100
• International:
  • 7-14 business days
  • Free shipping on orders over $200
  • Rates calculated at checkout based on destination

Express Shipping

• Domestic (Australia):
  • 1-2 business days
  • $14.95 flat rate
• International:
  • 3-5 business days
  • Rates calculated at checkout based on destination

Order Processing

All orders are processed at our warehouse in Surry Hills, Sydney. Orders placed before 2 PM AEST on business days are typically processed the same day. Orders placed after 2 PM AEST or on weekends/holidays will be processed the next business day.

Processing Times

• Order verification: 1-24 hours
• Order processing: 1-2 business days
• Packaging and dispatch: 1 business day

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can track your package using:

• The tracking link in your dispatch confirmation email
• Your account dashboard on our website
• Contacting our customer service team

International Shipping Information

We ship to most countries worldwide. Please note:

• Import duties and taxes are not included in the shipping cost
• Customers are responsible for any customs charges
• Delivery times may vary depending on customs processing
• Some countries may have restrictions on certain items

Shipping Restrictions

Please be aware of the following shipping restrictions:

• We cannot ship to P.O. boxes for international orders
• Some remote locations may require additional delivery time
• Certain countries may have specific import restrictions

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

• Contact our customer service team immediately
• Provide your order number and tracking information
• We will investigate the issue with our shipping partner
• Resolution will be provided within 3-5 business days

Contact Information

For any shipping-related queries, please contact us: